PRODUCT DISCLOSURE STATEMENT
LOSS OF LICENCE PROTECTION
1 May 2017
AUSTRALIAN AIR PILOTS MUTUAL BENEFIT FUND
This Product Disclosure Statement (PDS) is issued by Austair Pilots Pty Ltd (ACN005111731, AFSL344259) (Austair) and is for the offer by Australian Air Pilots Mutual Benefit Fund (MBF) of the Loss of Licence Product (also described throughout this document as the Product). In the event that you are accepted as a member under the MBF Rules (the Rules) Austair will have “issued” the Product to you. Austair has authorised this PDS for the Product.
This PDS is for your general information only. It is not intended to be a recommendation by Austair to acquire the Product. This PDS does not take into account the financial situation or needs of any particular person. You should not base your decision to acquire the Product solely on the information in this PDS. You should consider the suitability of the Product in view of your financial position and needs and you may want to obtain advice before making a decision to acquire the Product.
The Product is offered and issued by Austair on the terms and conditions described in this PDS and the MBF Rules. You should read this PDS and the Rules in their entirety, as you will become bound by them if you acquire the Product.
Some information in this PDS is subject to change. Austair will notify its Members of any changes that have an impact on the Product generally or of any other significant events that affect the information in this PDS. Information about any change may be obtained from www.aapmbf.com.au or in hard copy (free of charge) by telephoning +61 3 9928 4500 or 1300 380 300.
Austair is the trustee of the MBF and is the issuer of the Product. Austair can be contacted:
132-136 Albert Road
South Melbourne, VIC 3205
+61 3 9928 4500
1300 380 300
INFORMATION ABOUT THE ISSUER’S FINANCIAL SERVICES LICENCE
Austair holds Australian Financial Services Licence (AFSL) number 344259 issued by the Australian Securities and Investments Commission (ASIC).
Austair is not authorised under the Insurance Act 1973 (Cth) to conduct insurance business in Australia. Austair and the Product are not subject to the provisions of the Insurance Act 1973 (Cth), which establishes a system of financial supervision of general insurers in Australia; and are not regulated by the Australian Prudential Regulation Authority (APRA).
Austair will estimate the future liabilities of, or future payments by, Austair to persons who acquire the Product and will implement financial monitoring procedures to ensure that it has financial resources to discharge future liabilities or make future payments to holders of the product.
AUSTRALIAN AIR PILOTS MBF PRODUCT FEATURES
WHAT IS THE PRODUCT?
The MBF Product provides financial support to commercial pilots who are unable to exercise the privileges of their pilot’s licence due to a suspension or failure of their Class 1 Medical Certificate by the Civil Aviation Safety Authority of Australia (CASA) as a result of an illness or injury occurring during (but not prior to) the period of cover, subject to the relevant Rules at the time of Date of Disability*.
Persons who acquire the Product will become members (Members) of the MBF and will be required to make annual contributions (Contributions) in accordance with the Contribution and Benefits Scale for the MBF year 1 May to 30 April. Contributions are reviewed annually. (The current Contribution and Benefits Scale is attached as Annexure 1) (Contribution Scale).
Members whose Class 1 Medical Certificate is suspended or cancelled by CASA, and who meet the eligibility criteria, maybe able to receive financial benefits in accordance with the MBF Rules.
Austair reserves the right to impose exclusions or denials of liability for pre-existing conditions.
The rights and obligations of the Members and Austair are set out in the Rules. Members may obtain a copy of the Rules at www.aapmbf.com.au or in hard copy (free of charge) by telephoning +61 3 9928 4500 or 1300 380 300.
Members may be eligible to receive benefits up on temporary or permanent suspension or cancellation of their Class 1 Medical Certificate by CASA, subject to the relevant Rules at the time of Date of Disability. The level of payment a member is eligible to receive depends on the type and level of benefit for which they have contributed in accordance with the Contribution Scale. We provide a description of the benefits in the following schedule.
Date of Disability: The date of onset or occurrence of a condition giving rise to the inability to exercise the privileges of Class 1 Medical Certificate and that is:
- stated by the member
- supported by medical practitioners and or specialists; and
- accepted by the Trustee as the date the disability commenced.
Gross Annual Salary: The Member's base salary plus any special duties or supervisory allowances the Member would normally receive. It does not include travel, overtime, location or any allowances of an intermittent or occasional nature.
Pre-existing Medical Condition: An ailment, illness or condition which, in the opinion of a qualified medical practioner acceptable to the Trustee, the signs or symptoms of that ailment, illness or condition existed at any time in the period prior to the day on which the person becomes a member, or the member begins contributing for an increased Standard Capital Benefit, or the member begins contributing for the Premium Capital Benefit, (as the case may be).
Membership Renewal: All members must complete the annual renewal process by 31 May, which includes the health questionnaire/declaration. This includes members whose contributions are paid directly to the MBF by their employer, claimants and notifications.
Even if your contributions have been paid, your membership will not be valid until the renewal questionnaire is completed.
Calculated Annual Salary: Will be determind by the greater amount of the current Gross Annual Salary from piloting activities or the average Gross Annual Salary from piloting activities for the last three years of employment. The Calculated Annual Salary is used for determining Disability Payment amounts in accordance with Rule 7 (k) and (l).
Permanent(ly) Lost: The determination of the Permanent failure to meet Class 1 Medical standards, must completely satisfy all the following conditions:
- The refusal by CASA to grant a Class 1 Medical Certificate under Part 67 of the Civil Aviation Safety Regulations 1998 (Clth) and as amended.
- The Trustee must have made consideration of all medical and other such evidence as required by and as described in these Rules
- The Trustee may at its sole and absolute discretion, conclude that the Member is unlikely ever to be able to regain a Class 1 Medical Certificate.
STANDARD CAPITAL BENEFIT
Type of Benefit
Amount of Benefit
|Monthly Disability Benefit (Temporary Loss of Licence) Monthly payment while Class 1 Medical Certificate is suspended or cancelled.||
Income from piloting activities is less than $100,000: 1.5% of the Standard Capital Benefit for which the member was contributing in the MBF year during which the disability commenced.
Income from piloting activities is equal to or greater than $100,000 and less than $150,000: 1.75% of the Standard Capital Benefit for which the member was contributing in the MBF year during which the disability commenced.
Income from piloting activities is equal to or greater than $150,000: 2.0% of the Standard Capital Benefit for which the member was contributing in the MBF year during which the disability commenced.
Monthly disability payments will not exceed one twelfth of a Member's Calculated Annual Salary, as per Rule 7(k) and 7(l).
|Payable for up to 24 months. Monthly payments are subject to the approval of the Austair Board. Monthly payments commence:
|Capital Benefit (Permanent Loss of Licence) Capital Benefit payment if Class 1 Medical Certificate has been suspended or cancelled for over 15 months and Austair, after meeting the conditions of Rule 8, has firmly established to its satisfaction, that the suspension or cancellation of the Member’s Class 1 is permanent.||Standard Capital Benefit for which the Member contributed in the MBF year during which the disability commenced (minus any Disability Benefit already paid).||Lump Sum Payment|
EXTRACT FROM RULE 6 - EXCLUSIONS
The following is an extract from Rule 6 - Exclusions, which outlines the circumstances in which the MBF is not liable to make/pay benefits.
Pre-existing Medical Condition
(a) The Trustee may impose an Exclusion or Denial of Liability on all or a part of a Member's Standard Capital Benefit and Premium Capital Benefit (if applicable) for any Pre-Existing Condition, subject to the following:
(i) Any Exclusion or Denial of Liability imposed by the Trustee in accordance with this Rule, must
normally be imposed within 60 days of the effective date of the application or such time as required by
the Trustee to enable the Trustee to obtain all relevant information and consult with the Fund’s medical
(ii) Notwithstanding Rule 6(a)(i), where a Member provides information later, having made a genuine
error of disclosure, which would normally give rise to an Exclusion or Denial of Liability, the Trustee may
impose such an Exclusion or Denial of Liability retrospectively.
(b) The Trustee shall forward all relevant information to the Fund’s medical advisers or appropriate medical
specialists of the Trustee’s choosing for confirmation of the medical condition, at the earliest practical time.
(c) The Member or applicant for membership shall provide any relevant information to the Trustee and the
Fund’s medical advisers and, when requested, authorise the Trustee and the Fund’s medical advisers to
consult with any relevant physician or organisation.
(d) If, as a result of any disclosure by the applicant or member, advice from the applicant’s or member’s
personal physician or specialist is required by the Fund’s medical advisers, the cost associated therewith shall
be borne by the Fund.
(e) Where an Exclusion is attached to a Member’s Standard Capital Benefit and Premium Capital Benefit (if
applicable) the Members maximum level of Standard and Premium Capital Benefits are reduced in accordance
with Rules 7(s)(i) and 7(s)(ii). The Trustee may not make payments in excess of these amounts where there is a
claim directly or arising from an Excluded Condition.
(f) Upon requesting an increase in the Standard Capital Benefit and/or application for the Premium Capital
Benefit a Denial of Liability or Exclusion for Pre-Existing Medical Conditions may be applied on the increase in
the Standard Capital Benefit and/or the Premium Capital Benefit.
Third Party Claim Liability
(g) The Fund shall not be liable to make payment of Benefits to a Member where the Member’s Class 1
Medical Certificate has been suspended or Permanently Lost for any disability in respect of which, in the
Trustee’s reasonable opinion, the Member either is currently or would be entitled to receive any periodical or
other payments (including, but not limited to workers’ compensation) under state or federal legislation, unless
the disability has been specifically accepted by the Trustee.
Specified Exclusions - General
(h) The Fund may not make any Benefit or Death Benefit payment nor may the Trustee approve such a
payment to any party that is not a Member of the Fund (or a nominated Beneficiary).
(i) Notwithstanding any other provision in these Rules, the Fund shall not be liable and the Trustee shall not
authorise to make payments by way of Benefits to a Member where the Member’s Class 1 Medical Certificate
has been suspended or invalidated either temporarily or permanently, as a direct result of or arising from any
of the following:
(i) War, whether declared or not, but not because of a member being killed or injured during legitimate
non-military operations outside of recognised war zones;
(ii) Intentional self-injury, suicide or attempted suicide, assault where provoked by the member, fighting
(except in bona fide self-defence);
(iii) alcohol dependence and / or conditions or injuries arising directly or indirectly from the abuse of
alcohol or drugs;
(iv) incurred as a result self-intoxication, or the effect of drug use;
(v) pregnancy and related conditions for the full duration of that pregnancy, including a period of 90
days from the conclusion of the pregnancy. Conditions that persist beyond 90 days from the conclusion
of the pregnancy will be assessed for Benefits in accordance with the Rules. Such Benefits are not back
dated. Cover for conditions not related to pregnancy including the Members Death Benefit, continues
(vi) incurred because of deliberate exposure by the Member to exceptional danger, as determined by
the Trustee (except to save human life)
(vii) Incurred because of the commission of any criminal act by the Member
(viii) Elective cosmetic Surgery where the surgery is not necessitated by an underlying medical condition
or trauma event, whether pre-existing or not.
(ix) Member’s conduct, where the members conduct has involved the following:
(a) Committing an offence or failure to comply with directions given by CASA under Part 67 of the
Civil Aviation Safety Regulations 1988 (Cth) (or amended).
(b) A condition, which directly or indirectly, is as a result of employment or performance issues
documented by the Member’s employer, in carrying ou their occupation. This may include
dismissal following formal disciplinary procedures which subsequently leads to any consition that
precludes the Member holding a valid Class 1 Medical Certificate or overseas equivalent.
(c) Injuries or conditions that are reasonably related to or cause by the Member’s misconduct,
dishonesty or engaging in criminal activities.
Conditions Without Objective Medical Evidence (other than mental health)
(j) The Fund shall not be liable and the Trustee is not authorised to make payments of the Capital Benefit
Balance for any condition that does not present with symptoms that can be verified by objective medical
testing and/or for conditions that rely substantially on ‘self-reported’ symptoms that cannot be independently
Mental Health Claims
(k) The trustee is only authorised to pay the Capital Benefit Balance under this clause for the following
(i) Schizophrenia Disorder; or
(ii) Bipolar Disorder
(l) The Trustee is only authorised to make Disability Benefit payments under this clause for the following conditions:
(i) Schizophrenia Disorder;
(ii) Bipolar Disorder;
(iii) Major Depressive Disorder; or
(m) The Fund will not be liable for and the Trustee is not authorised to provide Benefits in any form for any
other mental or behavioural disorder not previously specified.
(n) The Fund will not be liable for and the Trustee is not authorised to provide Benefits in any form for Mental
Health claims arising from workplace issues, where the Member has demonstrated standards, performance, or
inappropriate behaviour issue, where such is implicated in leading to the loss of a Class 1 Medical Certificate.
Such claims for Mental Health reasons are excluded from Benefits.
(o) The Fund will only recognize and the Trustee will only accept an objective diagnosis of any condition
specified under Rule 6(k) and Rule 6(l), that is made by a Doctor of Psychiatry.
(p) Any member making Notification to the Trustee and or seeking Benefits of any description under Rule 6(k)
and 6(l), will submit independent assessment(s) by a Doctor(s) of Psychiatry (as specified by the Trustee). This
requirement is in addition to that established by Rule 6(o).
(q) The Trusteemay not in any circumstances authorise Benefit payments of any description under Rule 6(k) and
Rule 6(l), unless the Member has submitted to an assessment or assessments, by the Trustee’s specified
Doctor(s) of Psychiatry, and the assessment confirms objective diagnosis of the Member’s disorder conclusively
and to the satisfaction of the Fund Medical Advisor/s and the Trustee.
(r) A member in receipt of Benefits for the conditions specified in Rule 6(k) or Rule 6(l), must provide to the
Fund a comprehensive treatment plan provided by the Member’s treating physician. The Trustee is not
authorised to make any Benefit payments if this condition is not met.
PREMIUM CAPITAL BENEFIT
Only Members who make Contributions for the maximum Standard Capital Benefit available to them are eligible to make Contributions for the Premium Capital Benefit.
Type of Benefit
Amount of Benefit
(Permanent Loss of Licence)
Paid in addition to the Standard Capital Benefit.
Lump sum payment
ADDITIONAL DEATH BENEFIT
Type of Benefit
Amount of Benefit
Payment made to nominated beneficiaries or estate upon death of Member in accordance with the Rules.
Standard Capital Benefit (minus any Disability Benefits already paid) plus the Premium Capital Benefit
(if applicable) plus the Death Benefit.
The Death Benefit is an additional benefit of a base amount of $100,000.
The Death Benefit increases by $10,000 for each full year of membership to a total maximum death benefit of $200,000.
The Death Benefit must not exceed the Standard Capital Benefit.
Lump Sum Payment
PRE-EXISTING MEDICAL CONDITIONS
Pre-existing medical conditions may be subject to an exclusion (reduced benefit) or a denial of liability (no benefit) applied under the provisions of the Rules. Benefits for excluded medical conditions are paid according to the length of the Member’s continuous membership as follows:
Years of Membership
Less than five years
The Member may be paid:
Greater than five years
The Member may be paid:
DISCRETIONARY REFUND OF CONTRIBUTIONS
In accordance with Rule 5 (b)(iii), after 20 years of membership or 25 years in the case of a re-joining member in accordance with Rule 2 (d), members may be eligible to receive a discretionary refund of some or all Contributions of the Standard Capital Benefit. Monthly benefits already paid will be deducted from the Refund of Contributions.
Refunds are capped at $60,000. Applications for a Refund of Contributions must be made within 365 days of the member qualifying under the terms of the Rules.
ELIGIBILITY FOR BENEFITS
- Evidence and advice of treatment being sought for the event or medical condition, is to be provided to the Fund at the time of notification
- Full and frank disclosure of medical conditions on application and renewal.
- Provision of notice to the MBF within 90 days of illness or injury.
- CASA or DAME evidence of suspension/cancellation of Class 1 Medical.
- As per Rule 2(b), Members may operate on an overseas medical certificate, however the basis for all benefit claims shall be on the failure of the Australian Class 1 Medical Certificate.
Members’ eligibility for Benefits is at all times subject to the Rules. Both the commencement and continuance of Disability Benefits payable shall be conditional upon satisfactory evidence being provided to show that the Member is taking all reasonable steps to have the disability rectified and the Class 1 Medical Certificate restored. Members must make a report on the first working day of each month, with supporting evidence as appropriate. Austair retains the discretion to determine not to pay Benefits where the facts of a claim are in complete or in doubt for any reason.
FEES AND OTHER COSTS:
The cost to Members acquiring the Product is an annual Contribution, which is based on a sliding scale depending on the level of Standard Capital Benefit for which the Member applies, the Member’s age at joining the MBF, and the Member’s current age. The current Contribution and Benefit Scale is set out in Annexure1. Austair reviews the Contribution Scale annually. Other provisions of the Rules may also affect the level of Contribution payable.
Contributions are held and invested by Austair (with the advice of professional investment advisers). Administration expenses of the MBF (including investment advice, legal and accounting fees and other expense recoveries) are paid from the MBF’s assets by Austair and do not affect the level of Benefit payable to Members.
There are no other fees and charges.
INCREASES AND DECREASES IN COVER
Where a Member contributes for the maximum Standard Capital Benefit available to them, that Member is eligible to apply, and contribute to, the Premium Capital Benefit. The Premium Capital Benefit is available at a value and at a rate as determined annually by Austair and published in the Contribution Scale. The current Contribution Scale is set out in Annexure 1. Members may only apply for the Premium Capital Benefit before the age of 50.
A Member’s ability to increase and/or decrease the Benefits for which they contribute is limited according to the Member’s previous Contributions, the age at which they entered the MBF and their current age. The Contribution Scale is structured to support early joining of the MBF, and any increases in Benefits after the age of 40 will be at the joining band representing the age at which the increase was requested.
In accordance with the Rules, Members may only request an increase in Benefits once after the age of 40.
Where a Member aged 40 to 49 inclusive applies to increase Benefits so that the Member makes Contributions for the maximum Standard Capital Benefit available for the Member’s category of membership and age bracket, that Member is entitled to apply for the Premium Capital Benefit. Further information is available in the Rules.
LIMITATIONS IN COVER
The MBF provides stepped and level cover. Joining under the age of 40 allows you to take out a level amount until the age of 50. After the age of 50, the maximum amount reduces in steps until the age of 65. This stepped approach also applies to members not on the maximum.
As an Australian Citizen, a member can continue their cover whilst working overseas, as per Rule 2(b). Members may operate on an overseas medical certificate, however the basis for all benefit claims shall be on the failure of the Australian Class 1 Medical Certificate.
Any non-Australian citizens who have been members for greater than two years, may apply to Austair to continue their cover whilst working overseas for up to three years, and providing that they demonstrate an intent of an eventual return to Australia.
IS LOSS OF LICENCE PROTECTION RIGHT FOR YOU?
As a pilot, your financial security may rely on your ability to maintain your Class 1 Medical Certificate.
The suddenness with which a Class 1 Medical Certificate may be suspended or cancelled by CASA can cause financial stress and insecurity. The MBF Loss of Licence Product can provide financial support in this event.
In order to obtain the Product applicants must meet the eligibility requirements set out in Rule 2 of the Rules. These include:
- being a member of the Australian Federation of Air Pilots (AFAP);
- holding a commercial pilots licence or higher;
- holding an Australian Class 1 Medical Certificate;
- being aged less than 50 years;
- deriving their principal source of income from piloting activities; and
- being resident in Australia or an Australian citizen. Membership may be maintained until the age of 65.
* Refer to Rule 2(a) for futher information
Where a former Member applies to the MBF in circumstances where they:
- had previously been a member of the MBF for not less than 5 years continuously; and
- had been absent from the MBF for no more than 6 years preceding the date of their application.
The Trustee may reinstate the Member at the contribution rates and benefits set out in the current contribution scale for the joining age of their most recent membership of the MBF. The Trustee may apply this exception to a Member once only.
To obtain the Product please complete the application form online via "Join Now" on this website. Please submit it together with proof of Class 1 Medical Certificate and proof of citizenship or residence.
Austair reserves the right to refuse any application without giving a reason or to impose terms and conditions upon membership. If for any reason Austair refuses or is unable to process your application for the Product, Austair may return any application contributions to you.
You may have a right to ‘cool off’ in relation to your application for the Product. See ‘Cooling Off’ for more information.
Tax laws change continuously, and as the tax treatment is dependent upon the individual tax circumstances of the Member, it is recommended that all applicants seek their own professional advice.
The Members will not be taxed on the net income of the MBF. However, the Members may be subject to tax on certain payments made to them from the MBF in accordance with tax law and/or rulings at the time.
Monthly Disability Benefits paid from the MBF to Members will be included in the Member’s assessable income. The MBF will withhold Pay As You Go (PAYG) Withholding Tax from any such payments unless an ATO exemption is provided.
CAPITAL AND DEATH BENEFITS
Where the loss of licence is deemed to be permanent, the MBF may pay the member a Standard Capital Benefit and the Premium Capital Benefit (if applicable). Upon the death of the member, the member’s beneficiary may be eligible to receive a Standard Capital Benefit, the Premium Capital Benefit (if applicable) and the Death Benefit. The Standard Capital Benefit, the Premium Capital Benefit and the Death Benefit do not represent income of the Member or beneficiary and is not subject to Capital Gains Tax as per Taxation Ruling IT2230.
TAX FILE NUMBER (‘TFN’) DECLARATION FORM
Members who become claimants for monthly Disability Benefits will be asked to complete a Tax File Number Declaration Form in order for the MBF to calcuate PAYG withholding tax.
It is not compulsory for a Claimant to quote their TFN. If a Member receives monthly Disability Benefits and has not quoted a TFN, the MBF will be required to deduct PAYG Withholding Tax at the top marginal tax rate plus the Medicare Levy.
As a holder of an Australian Financial Services Licence (AFSL), Austair is obliged to comment on risks associated with the Product.
All financial decisions involve risk. Austair does not consider that there is any significant risk to Members arising from the financial position of the MBF. However, for the benefit of Members the following are three risk areas that Austair is obliged to communicate.
- MBF Risk: This is the risk that the Contributions could significantly alter or the MBF could cease to operate. Austair considers that this is most unlikely as the MBF has a strong financial and net asset position.
- Liquidity Risk: This is a risk that the MBF may not have enough liquid assets to pay Benefits. Austair considers this risk is highly unlikely because significant liquid assets are invested and available at short notice.
- Laws: This is the risk that corporations, insurance or taxation laws may change and this may impact upon the operation of the MBF. Regulatory changes are not predictable, however the MBF has a history of complying with relevant laws and providing support to commercial pilots since 1961.
IT’S YOUR MBF
NATURE OF A MUTUAL BENEFIT FUND
The MBF to which Members contribute is a mutual benefit fund. Mutual benefit funds are operated on a not-for-profit basis, solely for the benefit of Members. All profits are retained in the MBF and are used to satisfy Members’ claims for Benefits or otherwise dealt with in accordance with the Rules.
ELECTION OF DIRECTORS
The Directors of Austair are elected by Members of the MBF in accordance with the Rules. In this way all Members have the right to influence the direction of the MBF by voting for the individuals who control Austair, the Trustee of the MBF. The Directors are obliged to act in the best interests of Members.
Directors are elected on a three year rotation basis and take office at the conclusion of the Annual General Meeting (AGM) of the MBF, which must be held at least once every 15 months. The Rules specify the process of election.
GOVERNANCE OF AUSTAIR
The current Directors and Officers of Austair are displayed on the MBF website www.aapmbf.com.au.
YOUR RELATIONSHIP WITH THE MBF
The Member’s relationship with the MBF is governed by the Rules. The Rules set out Members’ and Austair’s rights and obligations in relation to the product.
Some of the provisions of the Rules are discussed elsewhere in this PDS. Other provisions of the Rules relate to:
- eligibility to become a Member;
- application to become a Member or to apply for increased Benefits;
- making Contributions;
- the circumstances in which a Member qualifies for Benefits;
- medical certification requirements;
- amendment of the Rules;
- a Member’s right to attend and vote at AGMs or special general meetings; and
- how Members may leave the MBF.
There are also provisions concerning Austair’s powers and duties, including:
- accounting and auditing requirements;
- minimum Contribution amounts and maximum Benefit amounts;
- Austair’s right to an indemnity out of the MBF’s assets (in certain circumstances); and
- Austair’s broad powers to invest, borrow and generally manage the MBF.
Copies of the Rules are available, free of charge, on the MBF’s website www.aapmbf.com.au.
As a Retail Client you may have a right to ‘cool off’ in relation to acquisition of the Product within 14 days of the earlier of:
- confirmation of the Product being received or available; and
- the end of the fifth business day after the Product is issued.
A Retail Client is a person or entity defined under section 761G of the Corporations Act 2001 (Cth). A Retail Client may exercise this right by notifying Austair in writing at Level 1, 132-136 Albert Road, South Melbourne, Victoria, 3205, or email@example.com. A Retail Client may be entitled to a refund of their Contribution.
A Retail Client’s right to cool off does not apply in certain limited situations, such as if the Member chooses to exercise his or her rights or powers as a Member during the 14 day period.
The Directors, Officers and employees of Austair and the MBF are committed to dealing with queries, disputes and complaints made to the MBF in a fair and reasonable manner, whilst taking into account the obligations to apply the Rules and policies of the MBF impartially and independently. Austair will do all that it can to provide service and support to Members. Should a member have any queries or concerns, Austair staff are available to listen and assist where they can. Should a Member wish to take the matter further, please refer to the current MBF Dispute Resolution Procedure (DRP) available on the MBF website (www.aapmbf.com.au) or request a hard copy from the MBF office:
Telephone: +61 39928 4500 Toll free: 1300 380 300
The DRP provides the framework for how the MBF will conduct its administration of queries, disputes, the complaints process and how the MBF will deal with its members and their representatives.
This policy is for queries, disputes and complaints to be firstly dealt with internally by the employees, officers and Directors before members or other complainants seek recourse to mediation or the external complaints systems or engage in legal action. Austair will seek to resolve any complaint and will acknowledge a written complaint within 14 days of receiving the letter.
After taking all steps within the DRP to resolve a complaint, you may seek assistance from the Financial Ombudsman Service (FOS). FOS is an independent body that may assist you if Austair cannot. Please include Austair’s FOS membership number with your enquiry, which is 14886. You can contact FOS:
By mail: GPO Box 3, Melbourne, Vic 3001
By phone: 1800 367 287
When you complete the Application Form for the Product Austair will be collecting personal information from you and may collect additional information in the future.
Austair needs to collect personal information for the primary purpose of providing you with the Product (including assessing your application and identifying you). There are also a number of related purposes for which your personal information will be collected and these are to process your application for the Product, administer and manage your membership, and comply with Australian taxation laws, the Corporations Act and other laws and regulations.
If you do not provide Austair with your contact details, and other information, Austair may not be able to process your application.
Your information will be used in connection with the purposes for which it is collected. You can gain access to the personal information Austair holds about you, subject to some exceptions allowed by law. Austair will give you reasons if it denies you access. If you have any queries in relation to Austair’s Privacy Statement or wish to access the personal information that Austair holds about you please contact Austair’s Privacy Officer on +61 3 9928 4500.
2017-2018 CONTRIBUTION AND BENEFITS SCALE
ADDITIONAL DEATH BENEFIT
The lump sum starts at $100,000 and increases $10,000 for each year you are a member to a maximum of $200,000.
In the event of death, benefits payable include the Standard Capital Benefit, the Premium Capital Benefit (if taken) AND the Death Benefit assigned to you.
Effective 1 May 2017. Subject to the AAPMBF Rules.
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