Under federal privacy law, personal information is information or an opinion (including information or an opinion forming part of a database) from which it is possible to determine your identity.
Under the Health Records Act 2001 (Vic), health information includes any information or opinion relating to an individual's physical, mental or psychological health, or disabilities.
We collect personal and health information with consent or by other lawful and fair means. We make every effort to ensure that the information provided is accurate, complete, up-to-date and will remain private and confidential.
Personal and Health information is collected for the purpose of administering our business functions, including but not limited to:
- processing your application
- administering your cover
- investigating, assessing and paying any claims
- processing payments
Sometimes we may collect health information about you from your medical practitioner or the Civil Aviation Safety Authority. We may send part or all of your medical information to our medical advisers.
If you are an applicant or claimant, both your personal and health information will go before our Board of Directors.
Information such as capabilities, performance and other attributes is collected by us for the purpose of the recruitment of employees or engagement of contractors.
Should you become a claimant health information will be collected from you, your medical practitioners, MBF Medical Advisers, and/or CASA. The MBF will seek your authority to gain this information and de-identify the information where appropriate.
DISCLOSING INFORMATION TO THIRD PARTIES
We only disclose the above types of information as required by law or if approved by you. We may also disclose your contact information to the Australian Federation of Air Pilots (AFAP), however your personal health information will never be disclosed unless authorised by you.
DATA QUALITY AND SECURITY
We take reasonable steps to ensure that our information on file is accurate, complete, current and relevant for the purposes for which it is held, and to protect the information from misuse and loss and from unauthorised access, modification and disclosure. If we receive, though not sought, personal or health information about individuals, we only retain it if it is necessary for our business functions and if we can comply with federal privacy law in relation to it.
Subject to some exceptions provided by law, you may request access to the information that we hold about you at any time. Simply contact us (using the details listed below) in writing to make your request. The assessment of this request will be in less than 30 days. We always endeavour to meet your request for access if it is reasonable to do so. In some circumstances, we may be unable to give you access to certain information. If this occurs, we will give you written reasons for this decision when we respond to your request. If you have any concerns about the refusal, please see the Dispute Resolution Policy below. We will not charge you for lodging a request, but we may charge a reasonable fee for access to some types of information. This charge will be limited to the cost of recouping our costs for providing you with the information, for example document retrieval, photocopy, labour and delivery to you.
OPTING OUT OF DIRECT MARKETING
When you become our member, you consent to us using your personal information for direct marketing purposes (for an indefinite period), unless you have contacted us to withdraw your consent. If you do not wish to receive marketing material from us you can contact us at any time to let us know. Our contact details are at the end of this policy.
If you request not to receive marketing material, please note that we will still contact you in relation to our on-going relationship with you. For example, we will still send you renewals, invoices, statements and notices that are relevant to your membership.
DISPUTE RESOLUTION POLICY
Level 1, 132-136 Albert Road
SOUTH MELBOURNE VIC 3205
T (03) 9928 4500 F (03) 9928 4545